WE ARE HERE TO HELP

A little help
when you need it.

For account questions, early access, billing questions, or safety concerns, email support@joonam.app.

Help us find your account

Write from the email address registered to your Joonam account when possible. Tell us what happened and which device you use. Never send your password, payment-card details, or a verification code.

Report a concern

Use Report or Block in the app. For concerns you cannot report in the app, include the member's display name and the details needed for our team to investigate. Do not publish someone's private information.

Account deletion

You can request deletion without reinstalling the app. See the deletion steps.

Immediate danger

If you or someone else is in immediate danger, contact local emergency services. Joonam support is not an emergency service.